Support
Everything goes to one address: support@lanternwright.com. Questions, bugs, waitlists, privacy requests, all of it.
What helps
- The product name, and the version if you have one.
- Your device and system, like Windows 11 or Firefox on Android.
- What you did, what you expected, and what happened instead.
Please don't send passwords or other secrets by email.
A few things have their own subject line
It just helps them get sorted faster. Anything else, any subject is fine.
- Leaving a waitlist
- Subject: Remove me from a waitlist
- Say which product, or just reply to any email you got about it. Joining happens on each product page.
- Privacy requests
- Subject: Privacy request
- Ask what's held about you, or ask for it to be corrected or deleted, and you'll get an answer within 30 days. The privacy policy covers what the site and each product keep.
- Hardship licenses
- Subject: Hardship license
- Several products plan a free license for anyone who can't afford one. Once a product launches, ask and say which one. No proof needed.
- Accessibility problems
- Subject: Accessibility
- Say what you were trying to do and what you use (a screen reader, zoom, keyboard only, that kind of thing). These get treated as bugs, not feature requests.
- Security reports
- Subject: Security report
- Send the details, and please give it a chance to get fixed before you share it publicly. You'll get a reply.